I have spent the past 5 years doing number crunching and database management for a SAAS business, and I am keen to continue developing my career in the field of data analysis. I have always been a numbers person, with exceptional mathematics and computer skills. I like to explore the relationships between numbers, and translate digits and spreadsheets into stories. In the age of big data, these stories become actionable solutions and strategies for businesses, and I take pride in my ability to make data accessible to both executive decision-makers and frontline sales staff.
History of success maintaining enterprise-wide software, upgrading applications, and implementing solutions.
Technically savvy and a quick study of technology, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. An expert in the commissioning and validation of multiple projects, consistently delivering projects ahead of schedule and under budget.
Healthcare Systems Analyst experienced in supporting, implementing, and training dietary, inpatient, pharmacy, patient registration, emergency room, medical records, surgery, and scheduling systems. Utilized standard corporate tools to record changes, service requests, and problem activities for tracking purposes and create documentation detailing software problems, elaborate a detailed course of action, and implement approved changes.
Ability to coordinate processes required for implementation of applications and systems to meet business and communication needs. Keen ability to effectively manage relationships between users, strategic leadership, and third-party vendors.
Strong technical skills with ability to quickly learn new software and hardware technology. Provided 24x7 application support for issues and requests. Served as HEC, tracking board, EPW primary analyst, and point-of-contact to answer customer inquiries regarding software application issues.
Developed business requirements and processes in support of implementations. Supported computer security policies through maintenance of user IDs, access rights, and profile changes as required.
Performed system error analysis and security monitoring for assigned systems. Developed and maintained security documents. Functioned as primary analyst supporting and maintaining Emergency Department hardware and software. Served as technical liaison and resource and primary point of contact for users and staff.
Created user accounts and passwords ensuring users had appropriate access to perform their job. Partnered with technical team to guarantee smooth operation between systems and applications.
Led EPW project including system design, setup, configuration, and installation. Worked Imprivata project team to ensure dual authentication functioned in Emergency Room as designed.
API Time Keeping System — configured database, tested system, implemented upgrades, and maintained system after implementation. Led data configuration, project planning, and software implementation projects onsite for client systems.
Maintained daily desktop application environment and provided 24x7 support to users.
Gathered specifications for system enhancements and new application development. Defined business processes and system interactions.Help Desk Cover Letter Sample Job Descrpition & Responsibilities The nature of working at a help desk makes it challenging due to the perceived immediate need of the people who call in.
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